Doubletree By Hilton Philadelphia Airport

The Concierge as well as the staff in the restaurant showed exceptional customer service. Very friendly, great attitudes, happy. Cookies and punch in the lobby every evening was also nice.

To pay to use the printer for my boarding pass in the business center.

The staff, especially the consierge, was terrific.

The staff was incompetent they blew my wake up call !!

The covered driveway entrance was closed off the days of our arrival and departure. This would not have been a problem had it not been raining heavily.

Comfort & Convenience: We just needed a nice place to spend one night, prior to catching an early flight home, following a family vacation.

It wasnt far from the Airport and that was what we needed

The rooms were very clean.

I called prior to booking my room to inform the hotel that I was coming from out of town and would be getting in very late (after midnight) and would that be a problem. I was assured that it would not be a problem and was told when booking, to leave a note in the comment section as well regarding my extra late arrival. I booked a King Size bed (smoking). When I arrived, I was told that they had just started an audit and I couldn't be checked in yet and that it would be about 20-30 minutes. Not such a big deal although we had just driven 4 hours and were extremely tired. Once the audit was over, we were checked in and asked to sign a receipt for $159. I asked was that per night because our room was $109 per night. The lady at the front desk said that it was for the 2 nights because we had arrived so late (4 am Saturday morning). That was great! We got to our room and noticed that it was a non-smoking with 2 beds. I called down to the front desk and advised them that I had a copy of my reservation and I had booked a King Sized Bed (smoking). I was informed that there were only 6 non smoking rooms and they were at a first come first serve basis. I explained to the front desk that this is something that should have been told to us prior to. Why were we able to book a smoking room if it was not going to be available. She apologized and stated that someone should have told us and for our inconvenience we would receive a complimentary breakfast. I asked her would a smoking room be available the next day since we weren't checking out until Sunday. She told me possibly. Moving on......The following day we went to an event that lasted the entire day and evening. When we returned there were no parking spaces....NONE.....People were making their own parking spaces. This was quite disturbing to say the least. After being out all day and all night, we now have to ride around and find a parking space.

It was close to the venue we were attending.

We reserved a room with a queen sized bed, with a check in time of 3:30. By 4:30 we were still not able to get into our room. After complaining that this was not acceptable to us because we needed to get ready for the event we came into town for, we were told there was a comparable room available, but that it was a little smaller. I specifically said to the person at the front desk, "Does it have a queen size bed?" And he said, "yes." Well, it didn'T. It had a trundle bed, which isn't even as big as a double bed, it sat on the floor and the mattress pushed us both to the center of the bed all night! And we were charged the same price as we were promised for a queen room on Booked.net! After complaining twice to a manager we were comped a buffet breakfast and a bottle of wine. Totally not worth it. Worse hotel experience I've ever had!

It was clean and comfortable, as Hiltons usually are. It was a great location because I had to pick my husband up at the airport and we were spending the next day in Philadelphia.

We got to the hotel lobby at 12:15am. There were 4 people behind the front desk but only one of them was checking people in. There was a line of approximately 15 people waiting and it took over 20 minutes to get checked in. That is unsatisfactory.

Very nice hotel. The manager was nice and very helpful! The pillowtop king size bed was very comfortable!! Very clean rooms, they had huge thick towels, which is a big plus.They had great water pressure. My husband and I stay in alot of hotels we travel with his job. This is one of the best ones we have stayed at. We will definately go back.

There was only one large towel in bathroom, but we called downstairs and they immediately brought more up. If I had a complaint, which it really isn't, they need to have plenty of towels in there rooms for guests.

Large rooms, easy access to downtown and airport, helpful staff.

Poor buffet breakfast compared to quality of Hilton Hotels in other countries. Food in restaurants was adequate but not as high quality as in other countries (uk, Kuwait, Dubai) specifically a poor selection of mediocre quality.

Thomas Helmke, your Front Desk Supervisor, was wonderful. He was friendly, courteous, and so helpful. Also, the staff who greeted me as I entered the hotel and the restaurant staff were pleasant and welcoming. I would definitely stay at the Hilton Philadelphia Airport again.

There were ants in the bathroom in my room but I understand that those things are hard to control especially in the summertime.

Too $$$ !!!

The staff was friendly and helpful.

The air conditioner was really loud but it kept the room cool.

I enjoyed my stay and especially liked the manager Travis, who had been kind and professional.

The atmosphere, food facilities and staff.